FAQ : Fash! jewelry.com
How does Diamond.com assure customers of their diamond's quality?
Can I speak to a diamond specialist about my ring?
FAQ : Diamonds
What are the "4 Cs"? Is one "C" more important than another?
What is a diamond certification, and why is it important?
What is fluorescence, and how does it affect my diamond?
FAQ : Rings
How do I know her ring size?
Are other side stone shapes available for my setting?
Can I choose a matching wedding ring?
What if the ring needs to be resized?
FAQ : Shipping
Is it safe to mail a diamond?
Do you ship internationally?
When can I expect to receive the ring?
FAQ : Personal
How much should I budget for an engagement ring?
How do I know what she'll like?
FAQ : Policies
What payment methods may I choose from?
What is Diamond.com's return policy?
How does Diamond.com assure customers of their diamond's quality?
Diamond.com fully understands how important the purchase of an engagement ring is to you. So, in order to assure you that you're receiving the value and product you expect, we provide both a grading report from a well-known and well-respected independent gemological laboratory such as the GIA or AGS for all diamonds of 1/4 carat or more. We also provide a professional jewelry appraisal report at no charge for any diamond of $500 or more. (We'll gladly perform an appraisal on any item under $500 for a nominal charge.)
This appraisal is an estimate of the approximate retail replacement value of your diamond jewelry, which may be used for insurance coverage or other purposes. The appraisal report contains valuable information, including:
An accurate and complete description of each article of jewelry being appraised
The clarity, color and carat weight of the diamond
The diamond's shape (pear, round, princess, emerald, etc.)
Type of setting (platinum, gold, etc.)
Name of independent laboratory certification, if applicable
Approximate current retail replacement market value
All appraisal reports from Diamond.com are signed by our Appraiser/Graduate Gemologist, so you can be secure in the knowledge that the diamond you purchased is of the quality and value you expect.
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Is it safe to mail a diamond?
We ship our diamonds by carriers like FedEx and UPS, and all orders are shipped fully insured. In addition, a signature is required for any Diamond.com purchase once it arrives at its destination.
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How much should I budget for an engagement ring?
This is an important question that many first-time diamond buyers ask. You've no doubt heard of the two-months' salary guideline. This is a good starting point, but only you know your personal finances and how comfortable you feel with the dollar amount you choose to spend. Our advice is to visit our Learning Center, then do a search of our diamond selection using your newly acquired diamond knowledge and see for yourself 'how much diamond' you can get for your money.
You may be comfortable with the two-month guideline, or you may discover that finding the diamond that says how you truly feel may require dipping a little deeper into the piggy bank or saving a little bit longer (which will give you more time to plan the perfect proposal, by the way!). No matter how much you spend, though, you can always be assured that when you select a diamond from Diamond.com, you're getting the finest quality your money can buy.
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How do I know what she'll like?
It may help to look at her other jewelry to get a reading on her taste and style (modern or classic, etc.), as well as what metal she prefers (yellow or white gold, or platinum). You can ask one of her close friends or relatives to give you some direction-as long as you're sure they won't slip up and spoil the surprise! She may even help you out by dropping subtle hints like, "Did you see Jane's ring? It was only 3 carats!" Of course, there's always the direct approach-ask her! It may not be the most romantic way, but it guarantees that she'll definitely get what she wants. If you still want the element of surprise, you can still hold back the 'when' and 'where', even though she knows the 'what'.
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How do I know her ring size?
This one can be tricky. If you're not concerned about tipping her off to your intentions, you can just ask. Our other two suggestions are to ask her mother, or take a ring you know she wears on her third finger from her jewelry box, bring it to a jeweler and have him size it, then return it. It's sneaky, but it works.
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What are the "4 Cs"? Is one "C" more important than another?
Put simply, there are four universally accepted characteristics that all diamonds are graded by. They are known as the 4Cs, and they are Cut, Color, Clarity and Carat weight. It is the combination of these four “C’s” that determines a diamond’s value. By changing any of the characteristics, you can dramatically affect the diamond’s value, all other factors being equal.
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What is a diamond certification, and why is it important?
A diamond's certification, or grading report, is a complete evaluation of your diamond, and states information such as its:
 Color grade
Clarity grade
Carat weight
Table and depth percentage
Symmetry and polish
It may also comment on the diamond's fluorescence, girdle and culet, since these factors affect its value. A grading report also includes a diagram that "maps" the diamond's inclusions. Since each diamond is unique, the diagram serves as a fingerprint to identify that particular diamond. A diamond can be compared to its certificate by examining it under a 10-power loupe. It is important to note that a diamond grading report from an independent laboratory is not an appraisal, which estimates the monetary value of a particular stone. It is simply an impartial, informed opinion made by an experienced gemologist.
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Can I speak to a diamond specialist about my ring?
Providing exceptional customer service is our goal at Diamond.com. If you need assistance or have any questions, please feel free to call us at 1-888-DIAMOND (342-6663). To find out more about discussing your ring with a diamond specialist, visit our Customer Service page.
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What is fluorescence, and how does it affect my diamond?
A characteristic in some diamonds that can affect its value is known as fluorescence. When exposed to ultraviolet light, small percentages of diamonds fluoresce, or emit light. Fluorescence is graded on a scale of Inert, Faint, Slight, Medium, Strong or Extreme. A fluorescence grade of strong or very strong can make a diamond with a near-colorless grade look even whiter, but may also make the diamond appear slightly milky in some conditions.
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What payment methods may I choose from?
Diamond.com gladly accepts payments for purchases in the form of credit card, personal check, money order, cashier's check, certified bank check or wire transfer. To find out more about payment methods, visit our Customer Service page.
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When can I expect to receive the ring?
Diamond.com makes every effort to ship your order as soon as possible. In-stock items generally ship within one to two business days after credit approval.
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Do you ship internationally?
Diamond.com currently ships to many locations outside of the United States. To find out more about international shipments, visit our Customer Service page.
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What is Diamond.com's return policy?
If, for any reason, you are not satisfied with your purchase, you may return it provided it has not been special ordered, worn, sized or otherwise used. To find out more about our return policy, visit our Customer Service page.
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Can I choose a matching wedding ring?
Diamond.com offers many different styles of wedding rings for men and women. To view our wedding ring collection, visit our Wedding collection page.
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What if the ring needs to be resized?
If the ring you purchased is too large or too small, you may send it back to Diamond.com to be resized. Diamond.com will pay for shipping costs if the resizing is due to our error.
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Are other side stone shapes available for my setting?
Additional side stone shapes are available upon request. Just call a diamond specialist at 1-888-DIAMOND for assistance.
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